Shipping policy
Last updated: October 2025
At DE Care, we want your order to arrive safely, efficiently, and in excellent condition. Below you’ll find details about our order processing, shipping times, delivery procedures, and customer support.
Business Information
Brand name: DECare
Business operator: G&M Legacy LTD
Customer support: contact@decareproducts.com
Processing & Dispatch Times
Once your order is placed, our team prepares, verifies, and packs your item before dispatch.
Processing time: 24–48 working hours
Delivery time after dispatch: 3–5 working days
Orders are processed Monday to Friday, excluding weekends and public holidays.
Orders placed during weekends, public holidays, promotional periods, or periods of high demand may take slightly longer to process.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delivery Timeframe
After your order has been processed and shipped, delivery typically takes 3–5 working days, depending on your location and the courier service available in your area.
Please note that delivery times are estimates and may be affected by:
- Courier delays
- Public holidays
- Incorrect or incomplete shipping details
- High-demand periods
- Local customs or regional delivery disruptions, where applicable
We always work to make the delivery experience as smooth and transparent as possible.
Shipping Location
DE Care orders are fulfilled through our European logistics network.
This allows us to provide faster delivery times across supported European destinations and ensure orders are handled through a reliable fulfilment process.
How to Place an Order
Ordering from DE Care is simple and secure:
- Visit the product page and click Add to Cart.
- Review your selected product and quantity.
- Proceed to Checkout.
- Enter your shipping details carefully.
- Confirm your delivery information.
- Complete payment securely.
Once your payment is completed, you will receive an order confirmation email. Your order will then move into processing before dispatch.
Accepted Payment Methods
We accept secure payment methods displayed at checkout, which may include:
- Credit/Debit Card
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna or other local payment methods, where available
- iDEAL or other regional payment options, where available
Available payment methods may vary depending on your country and checkout settings.
Shipping Costs
Shipping costs, if applicable, are shown clearly at checkout before payment is completed.
From time to time, DE Care may offer free shipping promotions or threshold-based free delivery. Any active shipping offer will be displayed on the website or during checkout.
Order Dispatch
Each DE Care order is carefully packed before dispatch to help ensure the product arrives safely and in proper condition.
Once the order has been handed to the courier, you will receive a dispatch notification. If tracking is available, the tracking link will be included in your shipping confirmation email.
Please allow up to 24 hours after receiving tracking information for the courier system to update.
Incorrect Shipping Details
Please ensure your shipping address, email address, and phone number are entered correctly at checkout.
DE Care is not responsible for failed delivery, delayed delivery, or lost parcels caused by incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping information, please contact us immediately at:
We will do our best to update the order before dispatch, but changes cannot be guaranteed once the order has entered processing or has been shipped.
Orders in Transit
Once an order has been dispatched, we cannot cancel or redirect it while it is in transit.
If you no longer wish to keep the item, please wait until the order is delivered and then follow our return process, if eligible under our Return & Refund Policy.
Delayed or Missing Orders
If your order has not arrived within the expected delivery window, please first check your tracking link and confirm that your shipping details are correct.
If you still need assistance, contact us at:
Please include:
- Your order number
- Your full name
- The email address used at checkout
- Your shipping address
Our customer support team will review the shipment status and assist you with the next steps.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Email us at:
Please include your order number and clear photos of:
- The damaged outer packaging
- The product packaging
- The product itself
- Any visible damage or issue
This allows us to review the case and assist you properly.
Need Your Order Urgently?
If you require your order urgently or have a specific delivery concern, please contact us as soon as possible after placing your order.
Email:
We will do our best to assist, but expedited processing or delivery cannot always be guaranteed.
Customer Service
For delivery questions, tracking updates, address corrections, or order support, please contact our customer care team at:
